What We Collect and Why We Collect It
When you register, we collect your name, mobile number, and the payment method you choose — whether that is bKash, Nagad or Rocket. This information is needed to verify your account, process deposits and withdrawals, and keep your wallet transactions accurate. During active sessions, we also
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log device type, browser data and IP address. This helps us detect unusual login attempts and protect your account from unauthorised access. When you complete a bKash or Nagad transfer, the transaction reference is stored against your account record so our support team can trace any
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payment query. We do not sell your personal data to third parties for marketing. Data shared with payment processors — including mobile wallet operators — is limited to what those services need to complete your transaction. Retention periods vary by data type; account records are kept
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for as long as your account is active and for a further period required by applicable law in eligible regions. You may request a copy of the data we hold on you at any time by contacting our support team. All requests are handled within a
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reasonable timeframe, subject to identity verification.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.